Shipping policy
Shipping Policy
Last updated: August 20, 2026
Thank you for shopping with Roameld. This Shipping Policy explains how we process and deliver orders placed through our online store.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional periods, or holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to selected international destinations. Available shipping options and shipping charges, if applicable, will be displayed at checkout based on your delivery address.
If we are unable to ship to your location, you will be notified during checkout or contacted after your order is placed.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Typical estimated delivery times are:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom: 7–15 business days
- European countries: 7–18 business days
- Australia & New Zealand: 7–15 business days
- Other destinations: 10–25 business days
These timeframes are estimates only and do not include order processing time.
Delivery may occasionally be delayed due to customs clearance, local postal services, severe weather, peak seasons, carrier disruptions, or other circumstances outside our reasonable control.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Roameld may offer free shipping promotions or free shipping for orders that meet certain purchase requirements. Any applicable conditions will be displayed on our website.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Please allow some time for tracking information to become active after shipment.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Customs policies vary by country or region. We recommend checking with your local customs authority if you are unsure whether additional charges may apply.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at hello@roameld.com.
We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided by the customer.
Delayed Shipments
Occasional shipping delays may occur due to circumstances outside our reasonable control.
If your tracking information has not been updated for an extended period or your order has significantly exceeded the estimated delivery timeframe, please contact us at hello@roameld.com and we will assist you in investigating the shipment with the carrier.
Lost Packages
If you believe your package has been lost in transit, please contact us at hello@roameld.com.
We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
If the carrier confirms that a package has been lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or your local delivery carrier.
If you are still unable to locate the package, contact us at hello@roameld.com and we will assist you where reasonably possible.
Damaged Items
If your order arrives damaged, please contact us as soon as possible at hello@roameld.com and include your order number and clear photographs of the item and packaging.
Please refer to our Refund Policy for additional information regarding damaged or defective products.
Contact Us
If you have any questions about shipping or your order, please contact us:
Roameld (operated by FUJIPrime Limited)
Email: hello@roameld.com
Address: Unit 1022A, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong